Privacy Policy

This privacy policy sets out how Carruther's Plumbing & Heating uses and protects any information that you give Carruther's Plumbing & Heating when you use this website.

Carruther's Plumbing & Heating is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Carruther's Plumbing & Heating may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 1st July 2013.

What we collect

We may collect the following information:

  1. Name and title
  2. Contact information including email
  3. Demographic information such as postcode, preferences and interests
  4. Other information relevant to customer surveys and/or offers
  5. Information that you provide by filling in forms on our site at www.carruthersheating.co.uk ("our Site"). This includes information provided at the time of registering to use our Site, using our legal services, posting material (such as your Curriculum Vitae or details of your legal requirements) or requesting further services. We may also ask you for information when you report a problem with our Site.
  6. Information that you provide by way of correspondence.
  7. Information that you provide by way of surveys that we send to you for research purposes.
  8. Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Internal record keeping.
  2. We may use the information to improve our products and services.
  3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our Site may, from time to time, contain links to and from other websites. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We use information held about you in the following ways:

  1. To ensure that content from our Site is presented in the most effective manner for you and for your computer.
  2. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  3. To carry out our obligations arising from any contracts entered into between you and us.
  4. To allow you to participate in any interactive features of our services.
  5. To notify you about changes to our services.
  6. To notify you of developments in the law and of the articles we have recently written that may be of interest to you.

We may also use your data to provide you with information about our additional services that may be of interest to you and we may contact you about these by post or email. If you do not wish us to receive such information from us, please let us know by email to paul@carruthersheating.co.uk.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  1. If our assets are acquired by a third party, in which case personal data held by it about its clients may be one of the transferred assets.
  2. If we are under a duty to disclose or share your personal data in order to comply with a legal obligation, or to enforce or apply our terms of business and other agreements; or to protect our rights, property, or safety or those of, our clients or personnel. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

In order to provide you with a consistently high level of service we do make use of certain reputable suppliers such as couriers, technology providers and document production service providers. Where it is appropriate to do so acting in the ordinary course of our legal practice, we may disclose some information to these suppliers.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us at paul@carruthersheating.co.uk.

You also have the right to access information we hold about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a small fee to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

How we use cookies

Our Site uses cookies to collect information about you. Cookies are small data files which may be placed on your computer or other device by our Site and which collect certain personal data about you. A cookie asks your computer for permission to be placed on your computer's hard drive. Once your computer agrees, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. Some web applications will not operate correctly without the ability to use a cookie. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This is typically Google Analytics which is a tool to help monitor the number of people who visit the site, whether they are using a mobile device or a pc or a mac for example, which country they are connecting from. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

To find out more about cookies, including what they are, how to see what cookies have been set and how to manage and block them, please visit www.allaboutcookies.org

When you visit our Site for the first time our website asks your computer or device for permission to place a cookie on your computer or device. If you do not wish cookies to be used you will need to change the settings on your computer or device in relation to cookies and blocking them.

How can you block cookies?

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You may change your website browser settings to reject cookies, although please note that if you do this it may affect your use of our Site.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our Site.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

How do I opt out of Google Analytics?

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  1. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  2. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at paul@carruthersheating.co.uk
  3. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  4. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Office, 116 Dovedale Close, Harefield, Middlesex UB9 6EF.
  5. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at Office, 116 Dovedale Close, Harefield, Middlesex UB9 6EF, paul@carruthersheating.co.uk. We will promptly correct any information found to be incorrect.

Contact

Questions, comments and requests regarding this our Privacy Policy and our Cookies Policy are welcomed.